For products compliant with Directive 2014/53/EU (Radio
Equipment Directive)
Commitment to Product Security
At Sennheiser, safeguarding the integrity and security of our products is a top priority. We recognize that maintaining trust with our customers requires transparency and collaboration. If you identify a potential security vulnerability in any Sennheiser product, we encourage you to report it through the following process:
1. Reporting a Security Concern
Please contact our customer support team at
sennheiser.com/support with a detailed description of the issue, including affected product model, software or firmware version, and any relevant technical information.
2. Investigation and Communication
Our team will thoroughly investigate the reported issue and may reach out for additional information.
We will keep you informed throughout the process and notify you once the issue is resolved.
Security Support after Product End-of-Life
Sennheiser is committed to supporting our customers even after a product reaches its end-of-life (EOL). For all discontinued products, we provide:
• 24 Months of Security Support
Following the official EOL date, Sennheiser will continue to deliver firmware updates addressing critical security vulnerabilities for a period of 24 months.
• Technical Assistance
Our customer support team remains available to assist with security-related inquiries during this support window.
• Update Requirements
To benefit from ongoing support, customers must ensure their products are updated to the latest available software or firmware version. Updates may be required to maintain performance and compliance with published specifications.
