Version: October 2025
This privacy policy applies to the websites of Sennheiser electronic SE & Co. KG (hereinafter referred to as "Sennheiser"). Different privacy policies texts may apply on other third-party servers and websites.
With this privacy policy, we want to inform you about data processing in connection with our website and related services. The processing of personal data is carried out exclusively within the framework of the applicable legal data protection regulations, in particular the General Data Protection Regulation GDPR.
According to Art. 4 No. 1 GDPR, “personal data” means any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”); A natural person is considered identifiable if they can be identified, directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Sennheiser electronic SE & Co. KG
Am Labor 1
30900 Wedemark
Germany
Tel .: +49 (0) 5130 600 0
Fax: +49 (0) 5130 600 1300
E-Mail: datenschutz@sennheiser.com
Further details can be found in the imprint.
Please note that there may also be marked third-party content on our websites for which Sennheiser is not responsible in terms of data protection and additional data protection information from the respective provider applies.
If you have any questions about data protection and this privacy policy, you can also contact Sennheiser's data protection officer:
DS EXTERN GmbH
Dipl.-Kfm. Marc Althaus
Frapanweg 22
D-22589 Hamburg
Every time a user accesses a Sennheiser website and every time a file is called up, data about this process is stored in a log file. Depending on the access log used, the log data record contains information with the following content:
No usage profiles are created in which IP addresses and personal data are linked. Something else only applies if this is presented separately in this privacy policy.
The legal basis results from the legitimate interest according to Article 6 Paragraph 1 Letter f GDPR and, if applicable, from the fulfilment of legal obligations according to Article 6 Paragraph 1 Letter c GDPR. Sennheiser's legitimate interest lies in the uninterrupted provision of website content and the prevention of unauthorized access.
The personal data is used exclusively for the purpose of providing the content technically, identifying and tracking unauthorized access attempts/access to the web server, and for statistical evaluations such as visitor numbers and page popularity. The evaluation is only carried out by authorized personnel.
Your personal data will be deleted as soon as the purpose required for processing has been achieved. Different retention periods may arise due to legal requirements.
Regarding the use of the website, your data will be deleted after the end of the session, unless otherwise specified.
When using the contact form or reaching out via email, personal data is processed. The entered data is transmitted to Sennheiser. When using the comment function, the provided name and comment are displayed on the website.
We also offer a chat function for message transmission. For this purpose, we use the software "Zendesk," provided by Zendesk, Inc., 989 Market Street, San Francisco, CA 94103, USA (hereinafter referred to as "Zendesk"). Additionally, we offer WhatsApp as another contact channel, which is integrated into Zendesk. Messages sent via WhatsApp are received as new chats in Zendesk and processed there. Direct communication via personal WhatsApp accounts does not take place.
A corresponding data protection agreement with Zendesk is in place, and we ensure that the processing of data via WhatsApp complies with GDPR requirements. Before using the WhatsApp chat function, explicit consent from the user is obtained.
Further information on data protection can be found in the respective privacy policies:
The legal basis results from the legitimate interest according to Art. 6 Para. 1 lit. f GDPR. The legitimate interest in the proper processing of the contact.
The personal data is processed exclusively for the purpose of processing and answering contacts.
Your personal data will be deleted as soon as the purpose required for processing has been fulfilled. Different retention periods may arise due to legal requirements.
We use Sprout Social's social media management tool to manage and process your concerns that reach us publicly and/or via private messages via our social media channels (in particular Facebook, Instagram and LinkedIn). Sprout Social presents posts and messages relevant to us from all social media channels we use clearly and effectively for analysis and processing. At least your IP address is transmitted to Sprout Social. In addition, we process the data that you share with us via your social media accounts, in some cases according to your individual privacy settings, among other things
Data processing takes place on Sprout Social servers in the USA. In this respect, we have concluded an order processing contract in accordance with Art. 28 GDPR with Sprout Social, who process your personal data on our behalf, whereby the data transfer to the USA as a third country is based on the current standard contractual clauses. In addition, Sprout Social provides the essential information on the type and scope of data processing at https://sproutsocial.com/privacy-policy/. This is fully referenced.
The legal basis results from our legitimate interest according to Art. 6 Para. 1 lit. f GDPR.
Your personal data will be deleted as soon as the purpose required for processing has been achieved. Different retention periods may arise due to legal requirements.
We determine the means and purposes of this data processing through our social media channels together with SCA. In this respect, we process your personal data together with SCA as joint controllers within the meaning of Art. 4 No. 7 Var. 2, 26 GDPR, whereby the personal data is processed by both persons responsible for the same purposes. No anonymous usage statistics are provided to SCA. We have concluded an agreement on joint responsibility with SCA. In particular, the agreement specifies in a transparent form which controller fulfils which obligation under the GDPR, in particular regarding exercising the rights of the data subject, and who meets which information obligations under Art. 13 and 14 GDPR.
In detail:
The essential content of this agreement, in particular regarding the purpose and scope of data processing, data categories, data subjects and the legal basis for data processing, is also derived from this section of the privacy policy. We would be happy to provide you with the full content of the agreement on joint responsibility upon request.
In addition, if we provide a company website, we process your personal data with the operator of the respective social media platform as joint controllers within the meaning of Art. 4 No. 7 Var. 2, 26 GDPR. We process your personal data within the scope set out above. We do not have access to the usage data that the respective social media platform collects to create these statistics. For this purpose, we have concluded an agreement on joint responsibility with the operators of the respective social media platform, the contents of which we will be happy to make comprehensively available to you on request.
a) Use of corporate websites
We maintain publicly accessible profiles on various social networks. As the operator of a company presence on the social media platforms, in the form of a social media fan page or a comparable design (“corporate presence”), we can only view the information stored in your public profile, and only if you have such a profile and are logged into it while you access our company website. In addition, we can see the information that you actively share with us via private messages and other direct communication channels. This includes, depending on your individual privacy settings, among others
When you visit our profiles, your personal data is not only collected, used, and stored by us, but also by the operators of the respective social media platform. This also happens if you do not have a profile on the respective social media platform yourself. The individual data processing operations and their scope differ depending on the operator of the respective social media platform and are not necessarily comprehensible for us. How the social media platforms use the data from the visit for their own purposes, to what extent activities on the respective pages are assigned to individual users, how long the social media platforms store personal data and whether data from a visit Third parties are not named conclusively and clearly by the social media platforms and are not known to us.
In addition, anonymous usage statistics are made available to us by the social media platforms, which we use to improve the user experience when visiting our company website. For details on the collection and storage of your personal data and the type, scope, and purpose of their use by the operator of the respective social media platform, please refer to the privacy policies of the respective operator. This is extensively referenced:
b) Contact via social media
You can use our profiles on social media platforms to contact us (e.g. by creating your own posts, responding to one of our posts or by privately messaging us). The personal data you provide to us (see above) will be processed by us exclusively for the purpose of being able to contact you.
The legal basis in relation to our data processing results from
our legitimate interest according to Art. 6 Para. 1 lit. f GDPR (Use of corporate websites) or
Your consent to being contacted or required to fulfil a contract/implement pre-contractual measure in accordance with Art. 6 (1) lit. a) and b) GDPR (contact via social media platforms)
Your personal data will be deleted as soon as the purpose required for processing has been achieved. Different retention periods may arise due to legal requirements.
We determine the means and purposes of this data processing through our social media channels together with SCA. In this respect, we process your personal data together with SCA as joint controllers within the meaning of Art. 4 No. 7 Var. 2, 26 GDPR, whereby the personal data is processed by both persons responsible for the same purposes. No anonymous usage statistics are provided to SCA. We have concluded an agreement on joint responsibility with SCA. In particular, the agreement specifies in a transparent form which controller fulfils which obligation under the GDPR, in particular regarding exercising the rights of the data subject, and who meets which information obligations under Art. 13 and 14 GDPR.
In detail:
In addition, if we provide a company website, we process your personal data with the operator of the respective social media platform as joint controllers within the meaning of Art. 4 No. 7 Var. 2, 26 GDPR. We process your personal data within the scope set out above. We do not have access to the usage data that the respective social media platform collects to create these statistics. For this purpose, we have concluded an agreement on joint responsibility with the operators of the respective social media platform, the contents of which we will be happy to make comprehensively available to you on request.
We offer you the opportunity to register for our Sennheiser newsletter to receive information and reports on current topics and products from us.
The following categories of data may be processed:
The legal basis results from the consent according to Art. 6 para.1 lit. a GDPR.
The personal data is processed exclusively for the purpose of sending the newsletter.
Your personal data will be deleted as soon as the purpose required for processing has been achieved. Different retention periods may arise due to legal requirements.
The data will be deleted as soon as you object to receiving the newsletter.
You have the right to revoke your consent with future effect at any time.
The processing of personal data is required to initiate and carry out the purchase or the purchase process. The following categories of data may be processed when you use our web shop:
As part of your order, you have the option of subscribing to the Sennheiser newsletter. For more information, please refer to the statements in the "Newsletter" section.
In addition, you have the option of setting up a user account for convenient purchase processing. You have to assign a password. Alternatively, you can order as a guest without setting up a user account.
The legal basis results from the fulfilment of a contract in accordance with Article 6 (1) (b) GDPR.
The personal data are processed exclusively for the purposes of processing the order and then shipping the product.
Your personal data will be deleted as soon as the purpose required for processing has been achieved. If you would like to delete your user account, please let us know using the contact form so that we can delete it.
Different retention periods may arise due to legal requirements. Your personal data relating to the order will be deleted after 10 years.
Various payment service providers are available to process your order. As part of the payment process, we transmit the payment data for your order to the payment service provider you have commissioned. In some cases, data is also collected by the respective payment service providers themselves. You can find more information in the privacy policy of the respective payment service provider.
For the delivery of the products, we transmit your address data to the respective shipping service provider. You can find more information in the privacy policy of the respective shipping service provider.
We use the data you provide to support the recruitment process and related administrative functions for the respective job advertisement. We process all personal data that you have provided to us by completing the online registration and application forms, as well as any other forms, evaluations, or information you have provided to us by completing the online registration and application forms, as well as any other forms, exclusively for the purposes of the application process, taking into account the provisions of the European General Data Protection Regulation (GDPR) and the specific data protection regulations for the country in which the position was advertised, in Germany, for example, the Federal Data Protection Act (BDSG).
The companies of the Sennheiser Group that advertise job vacancies are jointly responsible for data processing. Joint responsibility agreements have been concluded with all parties involved and can be requested here if required:
Sennheiser electronic SE & Co. KG
Am Labor 1
DE-30900 Wedemark
The legal basis results from the establishment of an employment relationship in accordance with Art. 26 (1) BDSG and, if necessary, for pre-contractual measures and the fulfilment of a contract in accordance with Art. 6 (1) lit. b GDPR.
The personal data is processed exclusively for the purpose of selecting applicants and establishing contact.
Your data will only be processed for as long as is necessary for the purposes of the application process in accordance with the provisions of the GDPR and country-specific laws governing the application process. This also includes country-specific retention periods, such as 6 months after the end of the application period for Germany in order to comply with the requirements of the AGG (General Equal Treatment Act).
All data you provide to us during the application process may be accessed by Sennheiser employees or external employees involved in the selection process outside the European Economic Area. We do not transfer your data to third-party companies (or recruiters).
In the event of a transfer to third countries, the necessary SCC (standard contractual clauses) have been concluded with the respective company.
Recipients of the data:
In addition, we use the following service providers for the process, with whom we have concluded a contract for order processing in accordance with Art. 28 GDPR:
The following categories of data may be processed:
The legal basis results from your consent in accordance with Article 6 (1) (a) GDPR.
The personal data will be processed exclusively for the purposes of selecting the winners, establishing contact and communication and, if necessary, for sending prizes.
Your personal data will be deleted as soon as the purpose required for processing has been achieved. Different retention periods may arise due to legal requirements.
In principle, the deletion takes place after the end of the competition. Your personal data will probably be deleted no later than 10 years after the end of competitions.
As part of the management of user accounts in marketing tools, personal data such as name, email address, department, and, if applicable, role information is collected, stored, and updated.
The following data categories may be processed:
Master data (e.g., first name, last name)
Contact data (e.g., telephone number, email address)
For external parties: Contract (Art. 6 (1) (b) GDPR)
For employees: Employment relationship (Section 26 BDSG-neu in conjunction with Art. 88 GDPR)
The processing serves to set up, maintain, and assign user profiles for the use of functions within the marketing platform, e.g., for planning, implementing, and analyzing marketing measures. Data processing is carried out for internal organization, to control access rights, and to ensure the targeted and efficient use of marketing tools.
Your personal data will be deleted as soon as the purpose for which it was processed has been achieved. For employees, this will happen at the latest when they leave the company. For external users, access data will be revoked after the end of the collaboration.
Due to legal requirements, different retention periods may apply.
The above-mentioned data will be transferred to
Internal:
External:
Data is not transferred to third countries.
Automated decision making or profiling
There is no automated decision-making or profiling.
As the data subject, you have the following rights vis-à-vis Sennheiser as the controller:
The State Commissioner for Data Protection Lower Saxony
Prinzenstrasse 5
30159 Hanover
Telephone + 49 (0) 511 120 4500
Email: poststelle@lfd.niedersachsen.de
Since Sennheiser's website may undergo changes, it may be necessary to update the privacy policy in individual cases. Sennheiser reserves the right to change this privacy policy at any time. The current version of the privacy policy and information can be accessed on the Sennheiser website at https://en-de.sennheiser.com/privacy.
