How do I contact Sennheiser?

Please look at our support pages, where there are many self help options available

Contact us via Live Chat where you can speak with our Bot for simple questions or a real agent for more complex questions (typical response times are within 30 minutes when agents are online). The Live Chat can be found in the bottom right corner of this website.

Fill out our contact form for support via email  (typical response times are within 2 working days)

 

Can I call you?

Please use the contact options described above. Try the live chat first by clicking on the icon in the bottom right corner of this page, and if you can’t get help there you can ask one of the agents to arrange a call back.

 

Am I in the right place for Support?

We can support you with products for professional audio and business applications, like Microphones, Wireless Microphones, Monitoring Systems, Professional Monitoring Headphones, Conference Systems, Business Communication and Meeting Room Solutions.

For support with Consumer Headphones and Soundbars for use in the home and whilst travelling, please contact Sennheiser Hearing. These are products  are manufactured, sold and supported under the Sennheiser brand, by Sonova Consumer Audio. Please visit their website here for support.

For support of Call Centre Headsets, Telephone Headsets, Gaming Headsets, and Air Traffic Control headsets, these are now sold and supported by EPOS Audio. Some products are sold under the Sennheiser name under license, others are co-branded EPOS | Sennheiser and others are branded EPOS. Please contact EPOS for support.

Headsets for use in Aviation are no longer sold by Sennheiser. Support is offered through authorised repair centres. Please visit the page for Partner Airline Market.