Singapore Management University

Singapore Management University Advances Hybrid Education with TeamConnect Ceiling 2

The client

A premier university in Asia, the Singapore Management University (SMU) is internationally recognized for its world-class research and distinguished teaching. Established in 2000, SMU’s mission is to generate leading-edge research with global impact and to produce broad-based, creative and entrepreneurial leaders for the knowledge-based economy. SMU is known for its highly interactive, collaborative and project-based approach to learning.


The challenge

In their approach to hybrid teaching during the COVID-19 pandemic, SMU's Learning Space Technology Services (LSTS) team found that online students were having trouble hearing in-class discussions. Temporary equipment was installed to improve audio quality, but the need to find a long-term solution to enhance spontaneous discussions among instructors and students from different zones became apparent. While additional handheld microphones were considered, they could inhibit active participation. Other expensive solutions like installing buttons and boundary microphones for every seat were also ruled out due to high investment and infrastructure constraints.


The solution

Sennheiser offered an innovative solution that met two critical requirements: ensuring clear audio for online participants and enabling instructors to teach without straining their voices. After a successful Proof-of-Concept (POC) phase, the LSTS team rolled out the Classroom Ceiling Microphone Improvement Project - 110 units of TeamConnect Ceiling 2 (TCC2) were installed in 35 rooms across the campus, providing voice amplification and ensuring a clear audio experience for all. This solution allowed SMU to maintain professional audio quality while fostering classroom interaction for both online and in-person classes.

“The outstanding audio quality and easy installation of TeamConnect Ceiling 2 checked all the boxes for our project requirements. The deployment was seamless thanks to the expertise and efficiency of Electro-Acoustics Systems from the proof-of-concept phase to completion. We are excited to implement new technology and it was a pleasant experience working with the different stakeholders involved.”

Gerard Chua, Manager, Integrated Information Technology Services, Singapore Management University

Integrating TCC2 Into SMU's Ecosystem: A Seamless Design

The new installation has certainly raised the bar for in-class and hybrid audio quality in SMU’s seminar rooms, which experience a high occupancy of up to 15 hours of classes per day.  Aside from the TCC2 ceiling microphones, the design was also seamlessly integrated with Sony pan-tilt-zoom cameras, Biamp digital signal processors and Soundtube ceiling speakers.  The hands-free concept reduced reliance on wireless microphones, minimizing contact points for hygiene and equipment damage for longevity. The SMU’s investment in premium technology enables it to continually provide a world-class experience for its students and faculty.

Learn more about TeamConnect Ceiling 2 as part of the TeamConnect Ceiling Solutions.

Learn more about TruVoicelift.

Learn more about automatic dynamic beamforming.

Learn more about digital workflows enabled by the Sennheiser Control Cockpit.


Singapore Management University Website

Download case study